{"xsrfToken":"be66266260d9a53ccfa30ec468a122a8bc55e01e_lout","branding":{"id":"2","key":"tcs","name":"TechRepublic Help","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#1a6199","headerLinkHoverBGColor":"#1a6199","headerBadgeColor":"#1a6199"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the TechRepublic & Premium Help Center!","sharedPortalName":"TechRepublic & Premium Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the TechRepublic & Premium Help Center!","sharedPortalName":"TechRepublic & Premium Support","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/8aac2d98-a62f-4b73-8d91-b6e537f926ea/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5NzE4YjcyOS05ZjM4LTQwNTktYjBiZS1kMjkxODI1NTNhNzkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjhhYWMyZDk4LWE2MmYtNGI3My04ZDkxLWI2ZTUzN2Y5MjZlYSI6WyJyZWFkIl19LCJleHAiOjE3MzQxNDc3ODMsIm5iZiI6MTczNDE0NzE4M30.TCTsvR9UX1TZNgXOAFK7N0E7eJNBIfhWLWYSnJwvQAk&client=9718b729-9f38-4059-b0be-d29182553a79&height=300&mode=fit","bannerMediaApiFileId":"8aac2d98-a62f-4b73-8d91-b6e537f926ea","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"tcs","projectId":10001,"serviceDeskId":2,"name":"TechRepublic Help","description":"<p>Check out our FAQs, Guidelines & How to's for all your support needs. Still need help? No worries! Our friendly Customer Care team is here for you!</p>\n<p>Our team of trained agents are available Monday - Friday 9am - 6pm ET (excluding major U.S. holidays)</p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"80","name":"Broken Links","descriptionHtml":"","callToAction":"Broken Links","introHtml":"<p>Use this form for TechRepublic Academy broken links.</p>","icon":10472,"iconUrl":"https://techrepublic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[16],"key":""},{"id":"71","name":"Broken Links / 404","descriptionHtml":"","callToAction":"Broken Links / 404","introHtml":"<p>Use this form for TechRepublic site broken links / 404ing.</p>","icon":10520,"iconUrl":"https://techrepublic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[22],"key":""},{"id":"62","name":"Broken Links within Newsletters","descriptionHtml":"<p>Please be as detailed as possible including providing the URL of the broken link.</p>","callToAction":"Broken Links within Newsletters","introHtml":"<p>Use this form for broken links from the TechRepublic newsletters.</p>","icon":10527,"iconUrl":"https://techrepublic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[5],"key":""},{"id":"77","name":"Commenting Issues","descriptionHtml":"","callToAction":"Commenting Issues","introHtml":"<p>Use this form for Commenting issues.</p>","icon":10523,"iconUrl":"https://techrepublic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[6],"key":""},{"id":"68","name":"Company/Ads/Partnerships","descriptionHtml":"","callToAction":"Company/Ads/Partnerships","introHtml":"<p>Use this form for Company/Ads/Partnerships assistance.</p>","icon":10516,"iconUrl":"https://techrepublic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[2],"key":""},{"id":"61","name":"Delete Request","descriptionHtml":"<p>Please include your name, username and email address associated with the account you wish to have deleted.</p>","callToAction":"Delete Request","introHtml":"<p>Use this form for delete account requests.</p>","icon":10508,"iconUrl":"https://techrepublic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[4],"key":""},{"id":"69","name":"Editorial","descriptionHtml":"","callToAction":"Editorial","introHtml":"<p>Use this form if you have editorial questions.</p>","icon":10523,"iconUrl":"https://techrepublic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[2],"key":""},{"id":"79","name":"Editorial Feedback","descriptionHtml":"","callToAction":"Editorial Feedback","introHtml":"<p>We'd love to hear your Editorial feedback!</p>","icon":10480,"iconUrl":"https://techrepublic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","groups":[15],"key":""},{"id":"75","name":"Forum Board Issues","descriptionHtml":"","callToAction":"Forum Board Issues","introHtml":"<p>Use this form for Forum Board issues.</p>","icon":10523,"iconUrl":"https://techrepublic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[6],"key":""},{"id":"73","name":"Gallery Issues","descriptionHtml":"","callToAction":"Gallery Issues","introHtml":"<p>Use this form for Gallery issues.</p>","icon":10520,"iconUrl":"https://techrepublic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[22],"key":""},{"id":"59","name":"Login/Password Assistance","descriptionHtml":"","callToAction":"Login/Password Assistance","introHtml":"<p>Use this form for Login/Password Assistance.</p>","icon":10520,"iconUrl":"https://techrepublic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[4],"key":""},{"id":"81","name":"Missing Images","descriptionHtml":"","callToAction":"Missing Images","introHtml":"<p>Use this form for TechRepublic Academy missing/broken images.</p>","icon":10520,"iconUrl":"https://techrepublic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[16],"key":""},{"id":"76","name":"New Discussion Issues","descriptionHtml":"","callToAction":"New Discussion Issues","introHtml":"<p>Use this form for New Discussion issues.</p>","icon":10523,"iconUrl":"https://techrepublic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[6],"key":""},{"id":"63","name":"Not Receiving Newsletters and/or Alerts","descriptionHtml":"<p>Please be as detailed as possible within the description. Example: Have you never received the content? You previously received but now you do not? Content is not in your spam/junk folder.</p>","callToAction":"Not Receiving Newsletters and/or Alerts","introHtml":"<p>Use this form if you are not receiving your subscribed newsletters and/or alerts.</p>","icon":10527,"iconUrl":"https://techrepublic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[5],"key":""},{"id":"83","name":"Other Feedback","descriptionHtml":"","callToAction":"Other Feedback","introHtml":"<p>Don't see what your looking for? Select this option to share your feedback with us!</p>","icon":10480,"iconUrl":"https://techrepublic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","groups":[15],"key":""},{"id":"12","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://techrepublic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[4,17,6,5,22,2,16],"key":""},{"id":"82","name":"Partnership Opportunities","descriptionHtml":"","callToAction":"Partnership Opportunities","introHtml":"<p>Use this form for TechRepublic Academy Partnership Opportunities.</p>","icon":10516,"iconUrl":"https://techrepublic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[16],"key":""},{"id":"60","name":"Registration & Profile","descriptionHtml":"","callToAction":"Registration & Profile","introHtml":"<p>Use this form for Registration & Profile issues.</p>","icon":10520,"iconUrl":"https://techrepublic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[4],"key":""},{"id":"65","name":"Resource Library eBook Downloads","descriptionHtml":"","callToAction":"Resource Library eBook Downloads","introHtml":"<p>Use this form for Resource Library eBook Download assistance.</p>","icon":10468,"iconUrl":"https://techrepublic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10468","groups":[17],"key":""},{"id":"67","name":"Resource Library Webcasts","descriptionHtml":"<p>Please be as detailed as possible when describing the issues you are having.</p>","callToAction":"Resource Library Webcasts","introHtml":"<p>Use this for for Resource Library Webcasts assistance.</p>","icon":10512,"iconUrl":"https://techrepublic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[17],"key":""},{"id":"66","name":"Resource Library White Paper Downloads","descriptionHtml":"<p>Please be as detailed as possible in the description on the issue you are experiencing.</p>","callToAction":"Resource Library White Paper Downloads","introHtml":"<p>Use this form for Resource Library White Paper download assistance.</p>","icon":10468,"iconUrl":"https://techrepublic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10468","groups":[17],"key":""},{"id":"74","name":"RSS Feeds","descriptionHtml":"","callToAction":"RSS Feeds","introHtml":"<p>Use this form for RSS Feed issues.</p>","icon":10520,"iconUrl":"https://techrepublic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[22],"key":""},{"id":"78","name":"Site Feedback","descriptionHtml":"","callToAction":"Site Feedback","introHtml":"<p>We'd love to hear your TechRepublic site feedback!</p>","icon":10480,"iconUrl":"https://techrepublic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","groups":[15],"key":""},{"id":"70","name":"Site Issues","descriptionHtml":"<p>Please be as detailed as possible when describing the issue you are experiencing.</p>","callToAction":"Site Issues","introHtml":"<p>Use this form for TechRepublic site issues.</p>","icon":10520,"iconUrl":"https://techrepublic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[22],"key":""},{"id":"15","name":"Suggest a new feature","descriptionHtml":"<p>Let us know your idea for a new feature. Please be as detailed as possible. Don't forget to tell us why you feel we should add the new feature.</p>","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10498,"iconUrl":"https://techrepublic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[13],"key":""},{"id":"16","name":"Suggest improvement","descriptionHtml":"<p>See a place where we can do better? We're all ears. Let us know how we can improve!</p>","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10535,"iconUrl":"https://techrepublic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[13],"key":""},{"id":"64","name":"Unsubscribe Assistance","descriptionHtml":"<p>Please be as detailed as possible including listing the Newsletters/Alerts you need assistance unsubscribing from. If possible, please attach a screenshot of the Newsletter.</p>","callToAction":"Unsubscribe Assistance","introHtml":"<p>Use this form if you need assistance unsubscribing from the TechRepublic Newsletters and/or Alerts.</p>","icon":10527,"iconUrl":"https://techrepublic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[5],"key":""},{"id":"72","name":"Video Issues","descriptionHtml":"","callToAction":"Video Issues","introHtml":"<p>Use this form for Video issues.</p>","icon":10520,"iconUrl":"https://techrepublic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[22],"key":""},{"id":"13","name":"Emailed Request","descriptionHtml":"","callToAction":"Emailed Request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://techrepublic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"39","name":"Feedback","descriptionHtml":"<p>We love to hear from our members! Please send us your feedback!</p>","callToAction":"Feedback","introHtml":"<p>We love to hear from our members! Please send us your feedback!</p>","icon":10480,"iconUrl":"https://techrepublic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","groups":[],"key":""},{"id":"10","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://techrepublic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""},{"id":"11","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10541,"iconUrl":"https://techrepublic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"9","name":"Site Issues","descriptionHtml":"<p>Detailed description of your issue. Be as detailed as possible. Example: Is it happening only on certain pages? When did the issue start? Does it happen in different browsers?</p>","callToAction":"Site Issues","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://techrepublic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""}],"reqGroups":[{"id":4,"name":"Account & Registration"},{"id":6,"name":"Community & Forum Boards"},{"id":5,"name":"Newsletters & Alerts"},{"id":17,"name":"Resource Library"},{"id":22,"name":"Site Issues"},{"id":16,"name":"TechRepublic Academy"},{"id":2,"name":"General Inquiry"},{"id":15,"name":"Feedback"},{"id":13,"name":"Suggest an Improvement or New Feature"}],"orderMapping":{"16":[80,81,82,12],"6":[77,76,75,12],"2":[69,68,12],"15":[79,78,83],"4":[60,59,61,12],"17":[67,66,65,12],"22":[70,71,72,73,74,12],"13":[15,16],"5":[64,63,62,12]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"2ce9593c-48de-30c7-a267-2f229647cc96","appLinkName":"System Confluence","appLinkUrl":"https://techrepublic.atlassian.net/wiki","spaceKey":"TCS","spaceName":"TechRepublic Customer Support","spaceUrl":"https://techrepublic.atlassian.net/wiki/spaces/TCS","isServer":false},"labels":[],"projectKey":"TRCS","serviceDeskId":2,"kbLinkDomainURLs":["https://techrepublic.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"TRCS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5NzE4YjcyOS05ZjM4LTQwNTktYjBiZS1kMjkxODI1NTNhNzkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzQxNDgzODMsIm5iZiI6MTczNDE0NzE4M30.8YugUR82kNUnmwYwpF_hgECf-WvV36dHI_Zqik_R1iE","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"9718b729-9f38-4059-b0be-d29182553a79","tokenDurationInMins":20}},"sharedPortal":{"name":"TechRepublic & Premium Support","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://techrepublic.atlassian.net/wiki","kbLinkDomainURLs":["https://techrepublic.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:net.bitwelt.apps.SDPortalAnalytics__analytics-sd-portal-create_request","name":"analytics-sd-portal","html":"<div class=\"ap-container\" id=\"ap-net.bitwelt.apps.SDPortalAnalytics__analytics-sd-portal-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-net.bitwelt.apps.SDPortalAnalytics__analytics-sd-portal-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"net.bitwelt.apps.SDPortalAnalytics\",\n \"uniqueKey\":\"net.bitwelt.apps.SDPortalAnalytics__analytics-sd-portal-create_request\",\n \"key\":\"analytics-sd-portal-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.footer.create_request\", \"title\":\"analytics-sd-portal\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://bitwelt-addons.herokuapp.com/analytics?xdm_e=https%3A%2F%2Ftechrepublic.atlassian.net&xdm_c=channel-net.bitwelt.apps.SDPortalAnalytics__analytics-sd-portal-create_request&cp=&xdm_deprecated_addon_key_do_not_use=net.bitwelt.apps.SDPortalAnalytics&lic=active&cv=1001.0.0-SNAPSHOT\",\n \"structuredContext\": \"{\\\"license\\\":{\\\"active\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://techrepublic.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://techrepublic.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"TRCS\\\",\\\"id\\\":\\\"10001\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"TRCS\\\",\\\"project.id\\\":\\\"10001\\\",\\\"servicedesk.serviceDeskId\\\":\\\"2\\\"}\",\n \"timeZone\":\"Etc/GMT\",\n \"origin\":\"https://bitwelt-addons.herokuapp.com\",\n \"hostOrigin\":\"https://techrepublic.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}